Support

Do you have a question?  Scan our FAQ's below and you will find answers to most standard questions.   If you would like to suggest a question for the FAQ list, please email it to us on customerservice@ausbbs.com.au.

If you need further support please use our Contact Us page.

 

  • Top FAQs

    • Q: How do I open an AusBBS account?

      A:

      To open and AusBBS account go to our create account page,  You can access this page from the "Sign In | Register" link at the top right of the AusBBS Website or the "Sign Up" buttons in various locations. Or click here.  You will be invited to enter your email address, a display name, select a password and agree to the AusBBS terms and conditions.  When you click on the submit button you will be agreeing only to appropriate use of the AusBBS website and that AusBBS can contact you regarding its services.  The next steps will be to check the availability of AusBBS services to your address, selection of your preferred internet plan, phone plan and hardware if needed. The final step is to add contact details for installation and make payment of a deposit for your connection. Only after you have made the deposit will you have agreed to the full AusBBS terms and conditions.  From there just sit back and wait for us to organise your new service.

    • Q: Do I need an email address to open an AusBBS account?

      A:

      Yes. AusBBS is a paperless business so we require a current email address for all communications. If you do not have an existing email address we recommend you open a free gmail account.

    • Q: How do I pay for my AusBBS services?

      A:

      We currently offer Visa and Mastercard as well as direct debit from your Bank Account as payment options.  More options including Bpay, Paypal and Amex are coming soon. All accounts are set up for direct debit and monthly payments are collected monthly, in arrears for payg usage and calls, and in advance for fixed plan fees     Credit Card payments attract a 2% surcharge for bank fees.  If you would like to switch to direct deposit from your bank account please contact us using the form at http://www.ausbbs.com.au/contactus or call on 1300 775 828.

    • Q: Do I need to buy an AusBBS hardware device?

      A:

      No, you can choose to use your own hardware to connect to the Internet via AusBBS by selecting "BYO Network Device" as you go through the account setup process.  Note however, that while we will assist in getting you up and running with your own device, AusBBS only provides customer support for AusBBS supplied devices.  For full support select one of our tested devices listed here.

    • Q: Do I need to cancel with my existing provider?

      A:

      It is your responsibility to make sure that you are out of contract with your existing provider and notify them that your are terminating.   If you are a transferring customer your order with AusBBS will automatically cause your service the cut over to our network however you may still need to notify the previous provider that you have terminated your arrangements with them. 

    • Q: Can I terminate my contract early?

      A:

      Yes.   Note that for casual contracts there are no termination fees. You just need to give 30 days written notice.     For 12 and 24 month contracts the early termination fee amount will be $20 multiplied by the remaining months in the Term.   After the end of a 12 or 24 month term the contract can be terminated with 30 days written notice. 

    • Q: Can I view the AusBBS Terms and Conditions?

      A:

      Yes, click here for our Standard Form Agreement.   We will be getting a summary form up soon. 

    • Q: Is there a list of Critical Information Summaries?

      A:

      Yes there is.  Right here

    • Q: What do I do if I have forgotten my password?

      A:

      If you have forgotten your password you can generate a new password here.

    • Q: What do I do if I think my property is ready for service but NBNCo wants to send a contractor?

      A:

      Sometimes NBNCo list the service class of a property incorrectly.  This can lead to unnecessary install appointments which slow down the activation of your service.   Unfortunately its is not as easy as it should be to update an incorrect service class.   if you have all your NBN equipement installed but you are not listed correctly as service class 3,  what can help is providing the serial number of the NBN Network Termination Device (NTD) at your home so we can give that to NBNCo and request a change of service class.    To find the serial number of your NTD, remove the cover by pressing the 2 clips at the base (either together or one at a time), pull base of cover out, then up, to remove completely.  The serial number is on the device inside and is a series of letters and numbers starting with "ALCL......".   

    • Q: Which Networks does AusBBS use to deliver its services?

      A:

      AusBBS NBN Fibre services are delivered predominately using the NBNCo Ltd Fibre network.

      AusBBS NBN Phone services are delivered predominately using the NBNCo Ltd Fibre network.

      AusBBS NBN Wireless services are delivered predominately using the NBNCo Ltd Fibre network.

      AusBBS Fibre Estate service are delivered predominately using the LBNCo Ltd Fibre network. 

      AusBBS Fixed Phone and DSL Data services are delivered over AAPT, Vocus and Telstra networks using wholesale services supplied to us by Telstra or AAPT depending on the plan you select and subject to network availability.

       

    • Q: How does the AusBBS invoice work?

      A:

      You can find an explanation on the AusBBS invoice and billing cyle here.

  • NBN

    • Q: What is the NBN all about?

      A:

      The NBN, otherwise known as the National Broadband Network, is a Govenermnet initiative to rollout high speed internet connections accross Australia.  NBNCo is the Government owned corporation charged with building and managing the NBN.  The plan is to service 93% of Australian households with fibre to the home (FTTH) connections and the remaining 7% with a mixture of wireless and satellite technology.

      For the majority of users FTTH will mean Internet speeds of up to 100mb/s.  This is a quantum leap when compared with current ADSL2+ speeds and will lead to an explosion of activity around high bandwidth applications in Australia.  HDTV over the Internet, online medical consultations and cloud desktops are just some of the potential applications. 

       

    • Q: Am I able to get the NBN connected to my home?

      A:

      Use our service coverage test to find out if you are in a currently connected area.

    • Q: Will my existing phone work once my home is connected to the NBN?

      A:

      The short answer is yes. Take a look at this short video put out by the NBN which explains the different ways to connect to the NBN with voice handsets.

    • Q: What equipment do I need to connect to the NBN?

      A:

      Actually you don't need anything more an ethernet cable which can be plugged directly into the NBN NTD (Network Termination Device) from your computer. This will allow you to connect to the Internet over the NBN. Alternatively you connect a router or home gateway to one of the NTD data ports. This will then allow you to connect a number of other devices via the gateway on a home network including other computers, smart TVs, smart phones, digital phone handsets and a range of other network enabled devices.   

      NBNCo provide a preparation checklist to help you get ready for the installation.

    • Q: Does AusBBS provide services in all Australian states?

      A:

      Yes

    • Q: Does NBNCo charge anything for installing an NBN connection to my home?

      A:

      Standard installations of the NBN fibre, wireless or satellite connections into your home are free of charge.  Non standard installs, such difficult access premises which take extra time to complete, will attract an installation charge.  The process is that an NBN contractor will do a site survey at an agreed appointment time and determine if it is a standard or non standard install.  If it’s non standard the charge will be $75 per hour (ex GST).  They will quote on the job at the time of the appointment.

      An installation will be considered to be a Standard Installation in respect of a Premises where each of the following conditions is satisfied:

      (a) all Connecting Equipment in respect of that Premises is able to be installed during an Appointment in Standard Hours and activated during Standard Hours;

      (b) the installation requires no more than one Drop Fibre, Network Termination Device, Connecting Fibre and Premises Connection Device to be installed for the Premises;

      Installations outside this definition will be deemed “Non standard” installations. 

    • Q: Do you count uploads?

      A:

      Yes.

    • Q: Does AusBBS block any ports on NBN services?

      A:

      No.

    • Q: Is there an Acceptable Use Policy on NBN Unlimited plans?

      A:

      Yes, AusBBS plans have rules of use in line with industry standards.  Click here to view our Acceptable Use Policy.   

       

    • Q: What do I do if I think my property is ready for service but NBNCo wants to send a contractor?

      A:

      Sometimes NBNCo list the service class of a property incorrectly.  This can lead to unnecessary install appointments which slow down the activation of your service.   Unfortunately its is not as easy as it should be to update an incorrect service class.   if you have all your NBN equipement installed but you are not listed correctly as service class 3,  what can help is providing the serial number of the NBN Network Termination Device (NTD) at your home so we can give that to NBNCo and request a change of service class.    To find the serial number of your NTD, remove the cover by pressing the 2 clips at the base (either together or one at a time), pull base of cover out, then up, to remove completely.  The serial number is on the device inside and is a series of letters and numbers starting with "ALCL......".   

  • FTTB (Fibre to the Building)

    • Q: What is FTTB?

      A:

      FTTB is a Wholesale High Speed Broadband and Voice service that is delivered using fibre optic and other network equipment that has been installed in the basement of multi-dwelling buildings. AusBBS makes use of existing copper wires within the building to enable communication between the customer premises and upstream provider equipment.

    • Q: How is FTTB service's reliability compared to ADSL broadband?

      A:

      FTTB is a more reliable service. In this service fibre optic cables are connected to the network boundary point (which is the MDF) of the customer's building.

    • Q: Are the speeds provided by the FTTB with Home Phone service guaranteed?

      A:

      Actual throughput speeds may be slower and could vary due to various factors including customer cabling and equipment, download source, and quality and distance of in-building copper. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

    • Q: Do AUSBBS supply routers to work with FTTB?

      A:

      Customers have the option to buy a router at the time of order. AUSBBS preconfigures the router and ships it to the your address.

    • Q: Can I choose VDSL or Naked VDSL (UBE) delivery method?

      A:

      No. All Services within each building are either delivered via VDSL or Naked VDSL (UBE). The delivery method is dependant of the type of Network Equipment that has been installed.

    • Q: How long does it take to install the service?

      A:

      FTTB Install and Provisioning time is on average 10 working days from Date of Order Acceptance.

    • Q: Is a technician appointment required to install the FTTB service? Will AUSBBS notify me of the insta

      A:

      An onsite technician appointment will be required to install the FTTB service to the your premise. AusBBS will call the End User and organise an appointment date and time. Your or your authorised representative (someone over 18) need to be at the premises for the entire appointment. Missed appointments will incur additional charge.

    • Q: Where is FTTB Available?

      A:

      FTTB is only available in selected buildings across Sydney, Melbourne, Brisbane, Perth and Adelaide.
       

    • Q: What can I expect when the technician visit's my premises to complete the connection?

      A:

      On the date of the installation, a contracted technician will arrive at the Main Distribution Frame in your building and connect the copper pair cable from the your side to upstream provider equipment . The technician will make sure equipment between your premises and the upstream provider's head end equipment is connected correctly before the service can be marked as active. AusBBS's responsibility and demarcation point is the Main Distribution Frame (MDF) for both VDSL and UBE Delivered Services. AusBBS is not responsible for the in-building cabling.

    • Q: Will the FTTB service work when there is a power failure?

      A:

      The FTTB equipment installed in your building includes a backup battery unit which will keep some elements of your telephone service operating if there is a power outage in your building. This backup battery unit will keep power going to the upstream provider's FTTB equipment in your building but it will not supply power to either your handset or your Internet modem router. This means if you have a telephone handset that does not require power and that handset is plugged into the wall socket where AusBBS delivers the FTTB service, then if there is a power outage you will be able to make and receive telephone calls (including calls to emergency services) for a period of up to 4 hours. However, if you have a telephone handset that needs power to function (e.g. wireless handset); then during a power outage, you will not be able to make or receive any calls, including calls to emergency services.

      Naked VDSL Delivered Services (UBE)

      Services delivered via Naked VDSL (UBE) use VoIP for the telephone service. This requires a broadband connection and power to both the Wi-Fi modem router and the Network Termination Unit (NTU). If there is a broadband connection outage in your premises due to power or other faults, the Phone service will not work and you cannot make phone calls including "000" emergency calls.

    • Q: Can you transfer existing phone numbers across to this service?

      A:

      You can port (transfer) phone numbers from Telstra, Optus, AAPT, Primus, Powertel or TPG. We may not be able to port the number in all circumstances, including where you fail to provide correct account details, or as a result of contractual obligations with your existing provider. If you are porting your number to AusBBS, inbound calling to the number will not commence until porting is complete which will take a further 1 to 5 business days.

    • Q: Can you allocate a new number if the customer does not want to port ?

      A:

      Yes. If you have chosen to receive or will be receiving a new number from AusBBS, the phone number will automatically be assigned based on the address provided for the installation.

    • Q: Can the existing phone wall socket be used for AusBBS FTTB?

      A:

      Yes, once the FTTB has been installed, to use the service, simply plug in your standard telephone handset to a working wall socket (in the case of VDSL delivered services). If the service is delivered via Naked VDSL, the NTU is plugged into the wall socket and the handset is plugged into the modem port.

    • Q: What information is required to port an existing phone number?

      A:

      You will need to provide the current Account Number of the existing phone provider.

      Providing an incorrect Account Number may result in delays with the porting process and lengthen the period in which you will not be able to receive any incoming phone calls.

    • Q: While the phone number is being ported to AusBBS, can the end user still make outgoing calls?

      A:

      Yes, as soon as the FTTB service has been installed to the End Users Premises, outgoing calls can be made. However, inbound calling to the existing number will not commence on until porting is complete which will take an additional 1 to 5 business days after the FTTB service is delivered (or in the case where the Wholesaler does their own patching, from the time AusBBS has been notified.

    • Q: Are there any services that will not work on the phone line?

      A:

      The service does not support old dial up technology devices with built in modems such as EFTPOS, Back to Base Alarms and Foxtel Program purchase. These devices have been replaced by Internet Protocol (IP) enabled devices and many customers are able to use EFTPOS, Back to Base alarms and Foxtel Program purchase through the internet provided that their devices are IP enabled. For further details on IP enabled devices contact your device supplier. The Phone Service does not support analogue modems, Priority Assistance Scheme, calls to 19/1900, 0500 numbers and Universal International Freephone Numbers (UIFN).

    • Q: Does the End User need to cancel any existing Internet/Phone Services?

      A:

      Once the FTTB has been activated, any existing services like phone or internet will need to be cancelled by contacting their current provider. AusBBS is not responsible for any early termination fees or other charges from the existing provider. If an existing phone number is being ported to AusBBS, please ensure that you do not cancel the existing phone service until the number has been ported.

    • Q: Can you receive Reverse Charge Calls/Collect Calls using this service?

      A:

      No, Reverse Charge Calls/Collect Calls are not supported.

    • Q: Can I use the Service for local calls only and choose another provider for other calls (national lon

      A:

      No. FTTB is full service including line rental, local, national, international and mobile calls. Customers cannot preselect to another carrier or use the service to make override calls on a third party network.

    • Q: Can emergency numbers be called using the FTTB service?

      A:

      Yes, calls to 000 are supported.

      Note: It is important to know that Naked VDSL delivered services require a broadband connection and power to both the modem router and the Network Termination Unit (NTU) supplied by our upstream provider. If there is a broadband connection outage in your premises due to power or other faults, the Phone service will not work and you cannot make phone calls including "000" emergency calls.

    • Q: How do you activate the standard features like call barring and call waiting?

      A:

      Call Waiting feature is ready to use and do not require activation. All other standard features like call barring can be configured by contacting our helpdesk using the contact us form.

    • Q: Can calls be forward/divert calls to international numbers?

      A:

      No, call forwarding to international numbers is not supported.

    • Q: Will the phone number be listed in the directory when it is ported across from the current phone pro

      A:

      The directory listing (if any) from the previous provider may or may not be carried across to AusBBS. AusBBS will not list the number by default, however customers may choose to list the number in the directory by contacting the Help Desk.

  • NBN Wireless

    • Q: Does AusBBS provide NBN Wireless services?

      A:

      NBN Wireless services are now available.  Take a look at our Wireless PAYG Plan and our Wireless Cap Plans

    • Q: In need help. Is there a troubleshooting guide for NBN Wireless?

      A:

      There is a troubleshooting checklist on page 8 of the NBN Wireless User Guide.  

    • Q: Am I in an NBN Wireless area?

      A:

      Use our service coverage test to find out if you are in a currently connected area.

    • Q: If my home is not in an NBN area when will it be?

      A:

      The NBN has released an initial rollout plan. Click here to view an interative map which includes all areas to be connected in the first 3 years.

    • Q: Can I use NBN Phone with NBN Wireless?

      A:

      Yes, you can run AusBBS NBN Phone on NBN Wireless connections.  Note that the NBN Wireless NTD (network termination device) does not have a Uni-V port for dedicated voice services.  However you can still run OTT (Over The Top) VOIP services as offered by AusBBS a NBN Wireless connection.  These type of services require either a voice adapter to use an analogue handset through a router, or an IP phone.   You can see our Voip Hardware options in our Hardware section. 

       

    • Q: What equipment do I need to connect to NBN Wireless?

      A:

      Actually you don't need anything more an ethernet cable which can be plugged directly into the NBN Wireless NTD (Network Termination Device) from your computer. This will allow you to connect to the Internet over the NBN. Alternatively you connect a router or home gateway to one of the NTD data ports. This will then allow you to connect a number of other devices via the gateway on a home network including other computers, smart TVs, smart phones, digital phone handsets and a range of other network enabled devices.

    • Q: Does NBNCo charge anything for installing an NBN Wireless connection to my home?

      A:

       

      Standard installations of the NBN fibre, wireless or satellite connections into your home are free of charge.  Non standard installs, such difficult access premises which take extra time to complete, will attract an installation charge.  The process is that an NBN contractor will do a site survey at an agreed appointment time and determine if it is a standard or non standard install.  If it’s non standard the charge will be $75 per hour (ex GST).  They will quote on the job at the time of the appointment.

       

      Currently at least one installation option will be free for you. If you would like your installation done in a 
      particular way please discuss this with your installer as there may be charges associated with this.

    • Q: My NBN Wireless connection has been installed. How do I get started?

      A:

      NBNCo provides an extensive but easy to follow Wireless User Guide for your NBN connection here.

  • ADSL2+ Plans

    • Q: Do AusBBS ADSL2+ plan prices include line rental costs?

      A:

      No, our prices are exclusive of line rental and you will continue to be charged separately by your line provider. 

    • Q: Is fast churn available?

      A:

      Yes, fast churn (sometimes known as rapid transfer) is available.  If you are an existing customer with the network that AusBBS will use to service your connection then you will automatically be fast churned to your new service.  If you are on another network the change over will occur in line with average times.  A normal churn has an SLA of 5 business days (they normally happen within 48 hours) and are for all connections that need to change networks ie Telstra to iinet. The downtime is normally 5 mins and requires a re-boot of the router.    A fast churn has a SLA of 3 business days (they normally happen within 24 hours) and are for all connections that do not change networks ie Telstra to Telstra. The downtime is normally 5 mins and requires a re-boot of the router.    Fast churn does not impact on AusBBS setup fees.

    • Q: Can I get a Static IP address?

      A:

      Static IPs are available in some exchanges only for $8 per month.   Please email your request to accounts@ausbbs.com.au.

    • Q: Do you count uploads?

      A:

      For ADSL2+ accounts downloads and uploads are counted in your data quota. 

    • Q: What is shape speed for cap plans?

      A:

      On-Net cap plans are shaped at 256kbps,    Zone 1 and Regional cap plans are shaped at 64kbps.

    • Q: Can I use AusBBS Phone plans with ADSL2+

      A:

      Yes, you can run AusBBS Voip Phone on ADSL2 connections.  

      These type of services require either a voice adapter to use an analogue handset through a router, or an IP phone.   You can see our Voip Hardware options in our Hardware section. 

      Also remember that with ADSL2+ you need to maintain an active phone line with either AusBBS or another provider.   The AusBBS Voip phone plan rates do not include line rental for your phone line.   AusBBS offers PSTN line rental for $29.95 /mo on request. 

  • PAYG Plans

    • Q: What is a PAYG Data Plan ?

      A:

      PAYG data plans allow you to Pay As You Go rather than pay for a fixed data amount upfront. The advantage of this is that you do not pay for data that you don't use. AusBBS prides itself on being upfront with our customers. We want you to see exactly what your usage is costing and we don't see why you should pay for unused data which most ISPs count on to make their business work. Choose any of our PAYG plans and you will be paying a minimum monthly fee which includes the first GB. After that you will only pay per GB of data you actually use. In fact the more you use the less each GB costs. For more information on our PAYG plans click here.

    • Q: How do I keep track of my data use?

      A:

      You data use is updated regularly in the "Current Usage" section of your customer portal. 

    • Q: Can I setup alerts for when I reach specified data levels?

      A:

      Not yet but this is a feature that AusBBS will be adding soon.

  • Cap Plans

    • Q: What is a Data Cap Plan?

      A:

      Data Cap Plans include a fixed amount of data that can be used each month. Once you reach the limit you will be shaped to a lower speed.    Cap plans are right for you if your household is consistently using more than 25 - 35GB per month.  This would mean your usage is very regular and heavy in comparison with most internet connections.  For more information on AusBBS Cap plans click below;

  • NBN UNI-V Phone

    • Q: Will my existing phone work over the NBN?

      A:

      The short answer is yes. Take a look at this short video put out by the NBN which explains the different ways to connect to the NBN with voice handsets.

    • Q: What equipement do I need to connect my phone to the NBN?

      A:

      Actually you don't need anything more than a standard phone which can be plugged directly into the NBN phone port. This will allow you to connect phone calls through the dedicated NBN voice line. Alternatively you connect phone calls via the internet by using a home gateway with phone ports. This will allow you to plug the gateway into the internet port then connect a number of other devices to the gateway including your phone. Voice does use data so connecting this way means your voice calls will go against your data usage but voice uses a miniscule amount of data.

    • Q: CAN I use a computer on the internet while I am on the phone?

      A:

      Yes

    • Q: Can I run an alarm over my NBN phone line.

      A:

      AusBBS of course cannot guarantee that any particular alarm will work over your NBN phone line.  However, because we provide our phone service via the NBN Uni-V port it means you will have a dedicated voice line and dail tone on which to set up alarms.  Other customers have done this successfully and it may not be possible if you go through a provider which is only offering over the top (OTT) phone services. 

    • Q: Will my phone work if there is a power outage?

      A:

      The Government has required NBNCo to include a battery back system for all installations. This will guarantee 6 hours of phone time in the case of a power outage.  However as the batteries are large they are not always popular with customers and NBNCo is seeking changes to their mandate to make the installation of the batteries optional at the discretion of the customer.

    • Q: If I go over my plan allowance what rates will I be charged?

      A:

      It is rare for customers to use more than their allowance given the high level of local calls permitted. However it is possible so you need to be aware how your plan applies charges for excess calls. Full rate tables for each plan are available here.

    • Q: Can I call countries not listed in my phone plan and how much will it cost?

      A:

      Yes, see all our international call rates here.

    • Q: What features come with AusBBS Phone?

      A:

      Supported Features
      - Local calls 
      - National calls 
      - Calls to Australian mobiles and satellite phones 
      - Calls to most international destinations 
      - Calls to 000 emergency services 
      - Calls to free phone and local rate numbers such as 13, 1300 and 1800 numbers 
      - Directory assistance or operator assisted numbers 
      - Call Barring 
      - Number display/Number block 
      - Call waiting 
      - Call forwarding 
      - Caller ID or CLI 
      - Local Number Portability 
      - Battery Back-Up 
      Available (but not supported)* 
      - Calls to Foxtel, Austar, Select TV 
      - Back to base alarms and other monitoring systems using phone lines 
      - VoIP based fax 
      - dial up modem or other analogue data calls (e.g., EFTPOS). 
      - Fax to international and domestic numbers. 
      Not available 
      - Medical Services: Although UNI-V will usually work with medical alarms AusBBS supplier do not guarantee that service is suitable for users who require a phone line to support medical devices. You should check with your service provider and note that AusBBS is not in a position to guarantee the use of NBN Phone services for this purpose
      - Preselect or override to other carriers 
      - Priority Assistance 
      - Line hunt facilities 
      - Calls to numbers starting with 19/1900, 0500 or Universal International Freephone Numbers 

  • Your Account

    • Q: How do I access my account?

      A:

      To access your account you should login using the "Sign In" link at the top right of the AusBBS website.  Once logged in you can place your cursor over your name which has appeared in the top right of the website.  This will open a drop down menu with your account user options and access to your usage and billing information.

    • Q: What do I do if I have forgotten my password?

      A:

      If you have forgotten your password you can generate a new password here.

    • Q: What happens if I exceed my limit of unsuccessful attempts to enter my password?

      A:

      Your account will be locked and you will need to email customerservice@ausbbs.com.au to request an ID check to reopen the account.

    • Q: How do I open an AusBBS account?

      A:

      To open and AusBBS account go to our create account page,  You can access this page from the "Sign In | Register" link at the top right of the AusBBS Website or the "Sign Up" buttons in various locations. Or click here.  You will be invited to enter your email address, a display name, select a password and agree to the AusBBS terms and conditions.  When you click on the submit button you will be agreeing only to appropriate use of the AusBBS website and that AusBBS can contact you regarding its services.  The next steps will be to check the availability of AusBBS services to your address, selection of your preferred internet plan, phone plan and hardware if needed. The final step is to add contact details for installation and make payment of a deposit for your connection. Only after you have made the deposit will you have agreed to the full AusBBS terms and conditions.  From there just sit back and wait for us to organise your new service.

    • Q: Do I need an email address to open an AusBBS account?

      A:

      Yes. AusBBS is a paperless business so we require a current email address for all communications. If you do not have an existing email address we recommend you open a free gmail account.

  • Policies, Procedures and Forms

    • Q: Where can I find AusBBS policies, procedures and forms?

      A:

      Please find a full list of our Policies, Procedures and Forms here.  This list contains useful links to information including the following; 
      Standard Form Agreement
       
      Direct Debit Agreement
      Appointment of an Authorised Representative
      Hardware Warranty
      Spend Management Policy
      Speed Factors
      Usage Estimates
      Complaint Resolution Process
      Financial Hardship Policy
      Fair Use Policy
      Acceptable Use Policy
      Privacy Policy