1 Select your exchange zone

2 Select your data plan

Active Phone Line Required – ADSL2+ operates over an active PSTN phone line.  Your service address must either have an active phone line in place or you can organise an installation or activation of a PSTN phone through AusBBS.   An active PSTN phone line is a standard Telstra phone line with a dial-tone and calls activated.

Unlimited Plans – For multi user and device households.  Simply pay one low fixed price every month and no need to worry about how much you use.

On-Net Unlimited + Line Rental Bundle – This plan includes PSTN line rental in non-exempt services only. Exempt services will incur a surcharge of $7 per month (most services are non-exempt).

Cap Plans – For a range of usage levels providing competitive pricing and the security of a fixed cap on usage. Speeds are shaped when you have used your full quota with no excess fees.

Pay As You Go (PAYG) Data Plans – For light and irregular users. PAYG plans allow you to pay a smaller monthly access fee which includes the first 10 gigabyte (GB), then a rate for each GB of data you actually use.

All Plans – No on peak off peak restrictions.

Fast churn – Available.

PSTN Phone Charges – where you switch your phone line rental to AusBBS calls are charged at 20c untimed for local and national landlines, 27c/min for calls to Australian mobiles, International calls from 1.9c / min. Full International Rates List

* Where you elect to withdraw your submitted contract before connection a fee of $100 is payable. This fee will be waived if we provide an installation date more than 6 months from the date of order, or if no service can be provided.

* Contract relocation to a new address is available for $82.50.

* For 12 and 24 month contracts early termination fee amount will equal $20 multiplied by the remaining months in the Term.

* Subject to industry standard Acceptable Use Policies.

* Certain factors may impact on actual speeds experienced by customers. For more information click here.

* For the ADSL Critical Information Summary click here.

Static IPs are available with AusBBS business plans.

On-Net cap plans are shaped at 256kbps, Zone 1 and Regional cap plans are shaped at 64kbps.

You data use is updated regularly in the "Current Usage" section of your customer portal.

Please step through the following troubleshooting points and record the results before contacting AusBBS and to assist in logging a fault if necessary;

  1. Reset you modem by switching it off, waitin 30 seconds then turning it on again. See if that resolves the issue.

  2. Remove the filters from your phone line and try connecting. See if that resolves the issue.

  3. If possible test an alternative modem and an alternative modem cable so that we can rule those out as possible causes.

If after trying the above there is no improvement please send through

  1. The status of the lights on your modem. (ie the colour of each indicator light)

  2. Describe the problem.
    • when did it start?
    • is it happening all the time or intermittently?
    • if it intermittent how frequently is it happening?

Unless a plan is specifically listed and "Line Rental Included" then no, our prices are exclusive of line rental and you will continue to be charged separately by your line provide.

Yes, fast churn (sometimes known as rapid transfer) is available.  If you are an existing customer with the network that AusBBS will use to service your connection then you will automatically be fast churned to your new service.  If you are on another network the change over will occur in line with average times.  A normal churn has an SLA of 5 business days (they normally happen within 48 hours) and are for all connections that need to change networks ie Telstra to iinet. The downtime is normally 5 mins and requires a re-boot of the router.    A fast churn has a SLA of 3 business days (they normally happen within 24 hours) and are for all connections that do not change networks ie Telstra to Telstra. The downtime is normally 5 mins and requires a re-boot of the router.    Fast churn does not impact on AusBBS setup fees.

On-Net cap plans are shaped at 256kbps. Zone 1 and Regional cap plans are shaped at 64kbps.

Yes, you can run AusBBS VoIP Phone on ADSL2 connections or you can use the AusBBS standard PSTN line rental plan to make calls on a PAYG basis.

Remember that with ADSL2+ you need to maintain an active PSTN phone line with either AusBBS or another provider. If you disconnect your PSTN line rental plan your internet will also be disconnected.

Static IPs are not available for residential ADSL2+ services. Please see our Business plans if you need a static IP.

Use the address search field at the top of any of our product pages to see what type internet services are available.

Where you switch your phone line rental to AusBBS calls are charged at 20c untimed for local and national landlines, 27c/min for calls to Australian mobiles, International calls from 1.9c / min. Full International Rates List

To open and AusBBS account start by clicking on a "Sign Up" or "Order" button on our website. Or click here. You will be invited to enter your email address, a display name, and select a password. The next steps will be to check the availability of AusBBS services to your address, selection of your preferred internet plan, phone plan and hardware if needed. The final step is to add contact details for installation and make payment of a deposit for your connection. Only after you have made the deposit will you have agreed to the full AusBBS terms and conditions. From there just sit back and wait for us to organise your new service.

No, you can choose to use your own hardware to connect to the Internet via AusBBS by selecting "BYO Network Device" as you go through the account setup process. Note however, that while we will assist in getting you up and running with your own device, AusBBS only provides customer support for AusBBS supplied devices. For full support select one of our tested devices listed here.

It is your responsibility to make sure that you are out of contract with your existing provider and notify them that your are terminating. If you are a transferring customer your order with AusBBS will automatically cause your service the cut over to our network however you may still need to notify the previous provider that you have terminated your arrangements with them.

Yes. Note that for residential casual contracts there are no termination fees. You just need to give 30 days written notice. For residential 12 and 24 month contracts the early termination fee amount will be multiplied by the remaining months in the Term. After the end of a 12 or 24 month term the contract can be terminated with 30 days written notice.

Business contracts will incur a termination fee equal to the months remaining on the term x the monthly plan rate.

To open and AusBBS account go to our create account page, You can access this page from the[Sign Up] buttons in various locations. Or click here. You will be invited to enter your email address, a display name, select a password and agree to the AusBBS terms and conditions.  When you click on the submit button you will be agreeing only to appropriate use of the AusBBS website and that AusBBS can contact you regarding its services. The next steps will be to check the availability of AusBBS services to your address, selection of your preferred internet plan, phone plan and hardware if needed. The final step is to add contact details for installation and make payment of a deposit for your connection. Only after you have made the deposit will you have agreed to the full AusBBS terms and conditions.  From there just sit back and wait for us to organise your new service.
No, you can choose to use your own hardware to connect to the Internet via AusBBS by selecting [BYO Network Device] as you go through the account setup process.  Note however, that while we will assist in getting you up and running with your own device, AusBBS only provides customer support for AusBBS supplied devices. For full support select one of our tested devices listed Hardware””>here

It is your responsibility to make sure that you are out of contract with your existing provider and notify them that your are terminating. If you are a transferring customer your order with AusBBS will automatically cause your service the cut over to our network however you may still need to notify the previous provider that you have terminated your arrangements with them.

If you have forgotten your password you can generate a new password here.

Activation Cost

Minimum total contract: $0

Sign Up NowFor assistance call 1300 775 828