1 Select NBN Access speed

2 Select your data plan

  • PAYG*

    $34.95

    Monthly
    *inc 10GB then $0.85/GB
  • 50GB

    $44.95

    Monthly
    256k Shaping
  • UNLIMITED-S*

    $54.85

    Monthly
    No shaping

* Special Price – Subject to Change

$59.95 Router Rebate – $59.95 off any Dlink hardware for 24 month NBN Fibre & Copper contracts. To claim online – select BYO hardware, 24 month contract and enter ‘DLINK59′ into the promo code field on the payment page. To claim on phone orders – ask about the $59.95 router Rebate at the time of your order.

NBN Services delivered over Copper (FTTB and FTTN): You must confirm with AusBBS if you wish to keep your PSTN Phone line or not before we continue. AusBBS will contact you after you submit your order to confirm.

Pay As You Go (PAYG) Plans – For light and irregular users. PAYG plans allow you to pay a smaller monthly access fee which includes the first 10 gigabyte (GB), then a rate for each GB of data you actually use.

Cap Plans – For a range of usage levels providing competitive pricing and the security of a fixed cap on usage. Speeds are shaped when you have used your full quota with no excess fees.

Unlimited Plans – For multi user and device households. On NBN speeds many households do not want to be counting their data usage. With our Unlimited plans simply choose the speed of access you need and then pay one low fixed price every month.

All Plans – No on peak off peak restrictions.

* PAYG Plans monthly fees include the first 10GB then charges 85c/GB thereafter.~ All prices inclusive of GST.

* Where you elect to withdraw your submitted contract before connection a fee of $100 is payable. This fee will be waived if we provide an installation date more than 6 months from the date of order, or if no service can be provided.

* Contract relocation to a new address is available for $82.50.

* For 12 and 24 month contracts early termination fee amount will equal $20 multiplied by the remaining months in the Term.

* Subject to industry standard Acceptable Use Policies.

* Certain factors may impact on actual speeds experienced by customers. For more information click here.

* For the AusBBS Optical Fibre Critical Information Summary click here.

 

Customers on Copper Connections must choose if they need to keep their landline connected or otherwise, before we will progress your connection.

 

The nbn™, other across Australia. nbn™ is the Government owned corporation charged with building and managing the nbn™. The plan is to service Australian households with a mixture of fibre to the home (FTTH), fibre to the node (FTTN), Fibre to the Basement (FTTB), Fixed Wireless and Satellite technology.

For users FTTH will mean Internet speeds of up to 100mb/s. This is a quantum leap when compared with current ADSL2+ speeds and will lead to an explosion of activity around high bandwidth applications in Australia. HDTV over the Internet, online medical consultations and cloud desktops are just some of the potential applications.

Actually you don’t need anything more an ethernet cable which can be plugged directly into the nbn™ NTD (Network Termination Device) from your computer. This will allow you to connect to the Internet over the nbn™. Alternatively you connect a router or home gateway to one of the NTD data ports. This will then allow you to connect a number of other devices via the gateway on a home network including other computers, smart TVs, smart phones, digital phone handsets and a range of other network enabled devices.

nbn™ provide a preparation checklist to help you get ready for the installation.

Standard installations of the NBN fibre, wireless or satellite connections into your home are free of charge. Non standard installs, such difficult access premises which take extra time to complete, will attract an installation charge. The process is that an NBN contractor will do a site survey at an agreed appointment time and determine if it is a standard or non standard install. If it’s non standard the charge will be per hour (ex GST). They will quote on the job at the time of the appointment.

An installation will be considered to be a Standard Installation in respect of a Premises where each of the following conditions is satisfied:

(a) all Connecting Equipment in respect of that Premises is able to be installed during an Appointment in Standard Hours and activated during Standard Hours;

(b) the installation requires no more than one Drop Fibre, Network Termination Device, Connecting Fibre and Premises Connection Device to be installed for the Premises;

Installations outside this definition will be deemed “Non standard” installations.

IMPORTANT – On 2 April 2016 nbn™ introduced the New Development Charge which is a one-time charge of 0 to all new orders for services in new development locations. This charge is a contribution in a new development to the infrastructure cost of the nbn™ network.

We will inform you during the registration process if the New Development Charge applies to your premises.

Sometimes nbn™ list the service class of a property incorrectly. This can lead to unnecessary install appointments which slow down the activation of your service. Unfortunately its is not as easy as it should be to update an incorrect service class. if you have all your nbn™ equipment installed but you are not listed correctly as service class 3, what can help is providing the serial number of the nbn™ Network Termination Device (NTD) at your home so we can give that to nbn™ and request a change of service class. To find the serial number of your NTD, remove the cover by pressing the 2 clips at the base (either together or one at a time), pull base of cover out, then up, to remove completely. The serial number is on the device inside and is a series of letters and numbers starting with "ALCL……".

Static IPs are available with AusBBS business plans.

You data use is updated regularly in the "Current Usage" section of your customer portal.

If your nbn™ connection is down please try the following steps and record the results before contacting AusBBS and to assist in the logging of a fault if necessary;

  1. Powercycle your router (turn it off and on)
  2. Reset the NBN Box (NTD). There is a pin hole reset button next to the data ports. This will reboot the modem in that device.
  3. If the above steps do not clear the problem try a direct PPPoE session.
    Connect PC directly to the Network Termination Device and configure PC for PPPoE connection.
    For window 7 and Vista go to http://windows.microsoft.com/en-au/windows-vista/create-a-pppoe-connection-to-the-internet
    For window 8 it is similar to windows 7 but go to http://windows.microsoft.com/en-au/windows-8/connect-internet to access control panel from setting
    For Mac OS X 10.6 and later see http://support.apple.com/kb/HT5303
    For Mac OS X v10.5 and earlier see http://support.apple.com/kb/ht2301

Simply enter information required from activation email If the direct PPPoE session results in a successful connection then there is a problem with your router and you will need to contact the device manufacturer. For D-Link routers call 1300 766868.

If the problem is not resolved please use the Technical Enquiries Form to log a fault.

Slow speeds can be caused be a range of issues. It can be a network problem or something specific to your service or equipment.

Before we log a fault make sure you are still getting the slow speeds and test at different times during the day.

To log a fault we will need you to get through the following test and send us the results.

1) Connect PC directly to the Network Termination Device and configure PC for PPPoE connection.
For window 7 and Vista go to http://windows.microsoft.com/en-au/windows-vista/create-a-pppoe-connection-to-the-internet
For window 8 it is similar to windows 7 but go to http://windows.microsoft.com/en-au/windows-8/connect-internet to access control panel from setting
For Mac OS X 10.6 and later see http://support.apple.com/kb/HT5303
For Mac OS X v10.5 and earlier see http://support.apple.com/kb/ht2301
username=
password=

2) Do initial test to speedtest.aapt.com.au (we use this as opposed to speedtest.net to allow us to trace the route out to server to isolate network congestion issues)

3) Get second set of speed results from speedof.me (really nice test site)

4) Get to a window that will allow you to do something called trace route in windows you need to drop to a command prompt window to do this
For windows 8 click on start icon and the type ‘run’ look at the apps on the left and click on the ‘run’ app from the app type ‘cmd’ and a black command box will open
For windows 7 and vista click on Start button , clicking All Programs, clicking Accessories, and then clicking Command Prompt.
In the command prompt window type the following:
tracert speedtest.aapt.com.au
wait for the command to end and then type
tracert google.com
after command ends then on the command prompt window right click the mouse and ‘select all’ then repeat the right click and select all to ensure the command prompt window content is copied and paste the results back to this email.

For Mac
Double-click the Macintosh hard drive.
Double-click the Applications folder.
Double-click the Utilities folder.
Double-click the Network Utility icon to open the Network Utility window.
Click the Traceroute tab.
Enter a domain in the Please enter the network address to trace an internet route to field.
Click Start. (use www.apeedtest.aapt.com.au and www.google.com)
Copy the trace results and send them to us with everything else.

We know this is quite time consuming but unfortunately the suppliers will insist on receiving this information before they do any checks. If the problem persists please send the results through using the Contact Us form.

Use the address search field at the top of any of our product pages to see what type internet services are available.

Your existing phone line will continue to work for a period however it will be turned off by Telstra at some point as the plan is to move all services including phone across to the NBN. You will be notified by Telstra and the NBN as the switch off the for your phone line approaches.

You can operate your existing digital or analogue handset using an NBN UNI-V Phone service when you do choose to switch over.

Actually you don’t need anything more an ethernet cable which can be plugged directly into the NBN NTD (Network Termination Device) from your computer. This will allow you to connect to the Internet over the NBN. Usually however people like to use a WAN capable router or home gateway connected to the NTD. This will then allow you to connect a number of other devices including computers, smart TVs, smart phones, digital phone handsets and a range of other network enabled devices.

The NBN, otherwise known as the National Broadband Network, is a Government initiative to rollout high speed internet connections accross Australia. NBN Co is the Government owned corporation charged with building and managing the network. The plan is to service replace the old networks with a mixture of fibre to the home (FTTH) connections, fibre to the node (FTTN), HFC upgrades, fibre to the basement (FTTB), fixed wireless and satellite to cover the whole of Australia.

For the users on FTTH Internet speeds of up to 100mb/s are already available. This is a quantum leap when compared with current ADSL2+ speeds and will lead to an explosion of activity around high bandwidth applications in Australia. HDTV over the Internet, online medical consultations and cloud desktops are just some of the potential applications.

Standard installations of the NBN fibre, wireless or satellite connections into your home are free of charge. Non standard installs, such difficult access premises which take extra time to complete, will attract an installation charge. The process is that an NBN contractor will do a site survey at an agreed appointment time and determine if it is a standard or non standard install. If it’s non standard the charge will be per hour (ex GST). They will quote on the job at the time of the appointment.

An installation will be considered to be a Standard Installation in respect of a Premises where each of the following conditions is satisfied:
(a) all Connecting Equipment in respect of that Premises is able to be installed during an Appointment in Standard Hours and activated during Standard Hours;

(b) the installation requires no more than one Drop Fibre, Network Termination Device, Connecting Fibre and Premises Connection Device to be installed for the Premises.

Installations outside this definition will be deemed “Non standard” installations.

Sometimes NBNCo list the service class of a property incorrectly. This can lead to unnecessary install appointments which slow down the activation of your service. Unfortunately its is not as easy as it should be to update an incorrect service class. if you have all your NBN equipment installed but you are not listed correctly as service class 3. What can help is providing the serial number of the NBN Network Termination Device (NTD) at your home so we can give that to NBNCo and request a change of service class. To find the serial number of your NTD, remove the cover by pressing the 2 clips at the base (either together or one at a time), pull base of cover out, then up, to remove completely. The serial number is on the device inside and is a series of letters and numbers starting with "ALCL……"."

Your NBN Fibre services can work in a power outage if you have elected to have a battery backup installed. However please be aware of the following points. For your NBN services to work during a power outage you must have an active battery backup unit installed. Installation of the battery backup is optional. If you want it installed make sure you check the box to have the unit installed during the sign up process or ask the phone operator when signing up over the phone.

Internet access during a power outage will only be possible using a battery powered device like a laptop or tablet connected directly to the NBN termination device. You will need to set up a direct PPPoE session to do this.

In the case of a power outage, the NBN battery will only provide power for a limited period. Depending on the charge level of the battery this can be up to 11 hours but may be less

It is your responsibility to maintain and if necessary replace the battery backup.

You can Find more information on the battery backup on the NBN website.

Check the NBNCo map to view the status of your address

You need to have

  1. your NBN installation completed, and
  2. received your activation email from AusBBS stating that the service is now live.

If those 2 things have happened.

If you have purchased an AusBBS pre-configured router, just plug it in to the data port specified in the activation email, turn it on and connect your home devices by detecting the router on each device then using the security key that this on the bottom of your router. That’s it, you should be able to pull up an Internet page. If you have any problems please call our help desk.

If you are using your own router you will need to use the details set out in the activation email to configure your Internet connection settings.

For time to nbn™ batteries fail. If your battery is defective nbn™ may compensate you for the cost of replacement. To qualify for a replacement refund not the following requirements

  • A fault case must be logged and completed

  • The physical address of the premise where the battery is located must be included in the claim

  • The serial number of the fault of defective battery that was supplied and installed by nbn™ must be provided by the customer.

  • After the fault is completed a copy of the invoice for the replacement battery must be provided.

No, you can opt out of the battery backup install.

If signing up online you will see an "opt out" checkbox when at the payment page stage a section titled "Premises Details". In this section you can opt out checkbox for the NBN battery backup.

Before you do this please keep in mind the following information;

  • the battery backup is free but that the customer may opt out.
  • the battery back-up will provide 3 to 11 hours or usage time for their UNI-V phone in the event of a power outage provided that the customer has a working battery powered phone connected to their UNI-V port.
  • if you are using a UNI-V phone, it will not work in the event of a power outage and there is no battery in place, including for the purposes of calling emergency services.

Note also the dimensions of the battery – 150mm (W) x 94mm (H) x 64mm (D).

Note also that you will be responsible for replacement of the battery when it is worn out.

For more information on the battery back up go to the NBN battery backup info page.

On 2 April 2016 nbn™ introduced the New Development Charge which is a one-time charge of 0 to all new orders for services in new development locations. This charge is a contribution in a new development to the infrastructure cost of the nbn™ network.

We will inform you during the registration process if the New Development Charge applies to your premises.

To open and AusBBS account start by clicking on a "Sign Up" or "Order" button on our website. Or click here. You will be invited to enter your email address, a display name, and select a password. The next steps will be to check the availability of AusBBS services to your address, selection of your preferred internet plan, phone plan and hardware if needed. The final step is to add contact details for installation and make payment of a deposit for your connection. Only after you have made the deposit will you have agreed to the full AusBBS terms and conditions. From there just sit back and wait for us to organise your new service.

No, you can choose to use your own hardware to connect to the Internet via AusBBS by selecting "BYO Network Device" as you go through the account setup process. Note however, that while we will assist in getting you up and running with your own device, AusBBS only provides customer support for AusBBS supplied devices. For full support select one of our tested devices listed here.

It is your responsibility to make sure that you are out of contract with your existing provider and notify them that your are terminating. If you are a transferring customer your order with AusBBS will automatically cause your service the cut over to our network however you may still need to notify the previous provider that you have terminated your arrangements with them.

Yes. Note that for residential casual contracts there are no termination fees. You just need to give 30 days written notice. For residential 12 and 24 month contracts the early termination fee amount will be multiplied by the remaining months in the Term. After the end of a 12 or 24 month term the contract can be terminated with 30 days written notice.

Business contracts will incur a termination fee equal to the months remaining on the term x the monthly plan rate.

To open and AusBBS account go to our create account page, You can access this page from the[Sign Up] buttons in various locations. Or click here. You will be invited to enter your email address, a display name, select a password and agree to the AusBBS terms and conditions.  When you click on the submit button you will be agreeing only to appropriate use of the AusBBS website and that AusBBS can contact you regarding its services. The next steps will be to check the availability of AusBBS services to your address, selection of your preferred internet plan, phone plan and hardware if needed. The final step is to add contact details for installation and make payment of a deposit for your connection. Only after you have made the deposit will you have agreed to the full AusBBS terms and conditions.  From there just sit back and wait for us to organise your new service.
No, you can choose to use your own hardware to connect to the Internet via AusBBS by selecting [BYO Network Device] as you go through the account setup process.  Note however, that while we will assist in getting you up and running with your own device, AusBBS only provides customer support for AusBBS supplied devices. For full support select one of our tested devices listed Hardware””>here

It is your responsibility to make sure that you are out of contract with your existing provider and notify them that your are terminating. If you are a transferring customer your order with AusBBS will automatically cause your service the cut over to our network however you may still need to notify the previous provider that you have terminated your arrangements with them.

If you have forgotten your password you can generate a new password here.

Activation Cost

Minimum total contract: $0

Sign Up NowFor assistance call 1300 775 828