How we can help?
To open and AusBBS account start by clicking on a "Sign Up" or "Order" button on our website. Or click here. You will be invited to enter your email address, a display name, and select a password. The next steps will be to check the availability of AusBBS services to your address, selection of your preferred internet plan, phone plan and hardware if needed. The final step is to add contact details for installation and make payment of a deposit for your connection. Only after you have made the deposit will you have agreed to the full AusBBS terms and conditions. From there just sit back and wait for us to organise your new service.
If your nbn™ connection is down please try the following steps and record the results before contacting AusBBS and to assist in the logging of a fault if necessary;
- Powercycle your router (turn it off and on)
- Reset the NBN Box (NTD). There is a pin hole reset button next to the data ports. This will reboot the modem in that device.
- If the above steps do not clear the problem try a direct PPPoE session.
Connect PC directly to the Network Termination Device and configure PC for PPPoE connection.
For window 7 and Vista go to http://windows.microsoft.com/en-au/windows-vista/create-a-pppoe-connection-to-the-internet
For window 8 it is similar to windows 7 but go to http://windows.microsoft.com/en-au/windows-8/connect-internet to access control panel from setting
For Mac OS X 10.6 and later see http://support.apple.com/kb/HT5303
For Mac OS X v10.5 and earlier see http://support.apple.com/kb/ht2301
Simply enter information required from activation email If the direct PPPoE session results in a successful connection then there is a problem with your router and you will need to contact the device manufacturer. For D-Link routers call 1300 766868.
If the problem is not resolved please use the Technical Enquiries Form to log a fault.
You can find an explanation on the AusBBS invoice and billing cyle here.
Please see the full list of our Policies, Procedures and Forms here.
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If you require additional information about our website accessibility or would like to provide us with your feedback about our website, please refer to the Contact Us page for contact information.